Terms & conditions

Next day turnaround

Most standard print jobs are completed within 24 hours. To qualify for next day service, your file must be supplied before 2pm, Monday to Friday, and be considered print-ready. That means it needs to be in high resolution (ideally PDF format), with correct sizing, and any required bleed or margins included.

Jobs that fall outside of standard volume or require additional finishing may take longer. We will always confirm turnaround time when reviewing your file, and we’ll let you know straight away if anything may cause a delay.

Design-ready support

We don’t expect you to be a print expert. If your file needs adjustments — like setting bleed, repositioning elements, or resolving image quality issues — our team will flag it before printing. Wherever possible, we’ll help you make small fixes to get your file print-ready.

If you’re designing with tools like Canva, we can walk you through how to export your file correctly so it prints as expected. Our goal is to ensure you get a finished product that matches what you had in mind.

Collection and delivery

Orders can be collected from our Whanganui shop during business hours. Local delivery is available on request, and we can arrange nationwide courier delivery depending on your needs.

Delivery timeframes may vary depending on your location and the size of the job. If your job is urgent, please let us know when you place your order so we can confirm the best option for you.

Quotes and payment

We’re happy to provide a quote before starting your job. Pricing is based on paper type, quantity, finishing, and delivery requirements.

Some jobs — especially large, custom, or multi-part orders — may require a deposit or full payment upfront. If you have a budget in mind, just let us know, and we can offer suggestions to work within it.

Our print promise

Every job is checked by a member of our team before it goes to print. If we notice any issues, we’ll get in touch before proceeding.

If something’s not right with your order, we’ll do our best to make it right. Whether it’s reprinting or offering a solution, we stand behind the quality of our work and want you to be happy with the result.

Have a question you can’t find the answer to on this page? Check out our Frequently Asked Questions.